Collection: Shipping and return policy
Shipping
*All orders are handmade and shipped in 2-3 weeks*
We use USPS for all deliveries. We offer free domestic ground shipping. Expedited shipping can be selected at additional cost. Shipping prices will be calculated at checkout.
All products ship from Pasadena, CA.
Prices displayed are in US dollars and exclusive of taxes. Sales tax will only be charged on orders shipping to California.
Once your order is shipped we will notify you with tracking information.
WE SHIP INTERNATIONAL VIA USPS/UPS
Shipping fees can be selected at checkout.
Returns/exchanges
Please use the link below to access our return portal and initiate your return/exchange
Exchanges
Exchanges can be submitted through our return portal. Return labels will be provided upon submission. Exchanges must be postmarked within 10 days of the delivery date. All return items must be unworn, unwashed and in original shipped condition with all tags attached. Please ensure the item remains in pristine condition so that we may accept your return and it may be resold to other customers. Please allow 2 weeks for made to order items to ship.
Refunds
*Return label fees will be deducted from the refund total*
Returns must be postmarked within 10 days of the delivery date. All return items must be unworn, unwashed and in original shipped condition with all tags attached. Please ensure the item remains in pristine condition so that we may accept your return and it may be resold to other customers.
After receipt of return we will refund your original method of payment, minus any expedited shipping costs incurred and return label fees. Please allow up to 5 days after returned items have been received to receive refund payment confirmation.
If your item arrives faulty or damaged please report this within 5 days of receiving the piece and provide photo evidence to sheestudioss@gmail.com or report this on our return portal.